ICT Support Administration Officer

2 weeks ago

City of Boroondara, Australia Scope Full time

About Scope

Scope is a leading provider of disability services, dedicated to creating opportunities for people with disability to belong and thrive. We support individuals with physical, intellectual, and multiple disabilities to achieve their goals, delivering a range of services including supported independent living, short-term accommodation, social connections, lifestyle options, therapy, and employment services across Victoria and NSW.

About the Role

This 12-month fixed-term opportunity is for an ICT Support Administration Officer to join our team. As a key member of our ICT team, you will provide high-quality customer service and administrative support, facilitating the delivery of efficient and quality services to our offices. Your responsibilities will include managing the purchasing of ICT goods, administering telecommunications services, and coordinating the dispatching, replacement, and repairs of mobile phones and other technology.

Your Key Responsibilities

  • Coordinate the purchase of approved computer hardware, software, iPads, mobiles, and data services, ensuring adherence to purchasing procedures.
  • Coordinate the dispatching, replacement, and repairs of all Scope mobile phones in a timely manner.
  • Maintain our audit register for all hardware purchased.
  • Work closely with telecommunications partners to ensure that Scope has fully functioning and working mobile solutions.
  • Provide administrative services to support a large, mobile workforce based across geographically dispersed locations.
  • Handle all enquiries related to mobiles, iPads, and other technology introduced by Scope.

What We Look For

  • Strong ability to build and maintain working relationships within the ICT team, executive, senior management, and key stakeholders.
  • Great customer service skills.
  • Demonstrated knowledge of mobile phone configuration.
  • Understanding of purchasing principles.

Requirements

  • An Australian driver's license (probationary licenses accepted).
  • 4 days attendance in Hawthorn office location.

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