Technical Business Solutions Analyst

3 weeks ago

Sydney, New South Wales, Australia Coates Group Full time
Technical Business Analyst Role

The Technical Business Analyst will play a pivotal role in bridging the gap between customer needs and engineering capabilities. This individual will be responsible for conveying customer requirements to the engineering team, ensuring the delivery of solutions that meet client needs.

Key Responsibilities:
  • Collaborate with customers, product managers, and business stakeholders to gather, analyze, and document technical and functional business requirements.
  • Conduct workshops and interviews to elicit, validate, and document clear business requirements.
  • Map client requirements into product epics and features.
  • Decompose product epics and features into user stories and tickets with detailed functional and technical requirements.
  • Develop strong working relationships with internal stakeholders and external clients to define and confirm business requirements.
  • Provide content for product managers to include in external-facing product documentation.
  • Create necessary artefacts, including capability gap analysis and process flow diagrams.
  • Support the maintenance and update of user guides based on functional changes.
  • Support the creation of UAT test cases and conduct internal UAT of delivered features.
  • Facilitate the creation of traceability matrices from detailed requirements to test cases.
  • Identify opportunities to improve internal processes and practices and propose practical solutions.
  • Conduct research and develop a thorough understanding of customer needs and new technologies.
Qualifications and Experience:
  • 5+ years' experience in a similar role.
  • Tertiary qualification in Computer Science, Software Engineering, or a related field.
  • Experience in digital software for 5+ years (preferred).
  • Experience creating detailed functional specifications for digital software products.
  • Experience using Figma to create or update wireframe designs.
  • Experience working in both agile and waterfall methodologies.
  • Experience using Jira and Confluence.
  • Knowledge of BABOK and business process mapping methods.
About Coates Group

Coates Group is a global team of talented, ambitious, and creative people who value integrity, individuality, and inclusivity. We offer a competitive bonus program and our Thrive Program, which includes flexible work options, dedicated time for health and wellbeing, and a Global Wellness paid day off.

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