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About Our Business
We are a leading national processing manufacturer, specializing in high-performing products and boasting a wide range of offerings.
About The Role
We are seeking a dedicated and detail-oriented individual to join our team as a Customer Service Officer. As a key member of our team, you will be responsible for delivering exceptional customer service in a fast-paced, dynamic environment.
- Process customer orders and input information into our system promptly and accurately.
- Follow up on pending orders and work to convert quotes into sales, ensuring timely delivery and customer satisfaction.
- Provide expert product knowledge and respond to customer inquiries, addressing their specific needs and concerns.
- Collaborate with production and dispatch teams to meet customer delivery requests, ensuring seamless communication and coordination.
- Keep customers informed about overdue orders and resolve order-related issues, maintaining a high level of customer satisfaction.
- Build and maintain long-term relationships with customers, addressing their specific needs and preferences.
- Deliver exceptional customer service, handling queries and complaints professionally and efficiently.
- Manage customer returns and credits, ensuring prompt resolution and customer satisfaction.
- Perform various administrative tasks to support the effective operation of our office, including filing, archiving, and other general office duties.
- Coordinate with external providers for outsourced orders, ensuring timely delivery and customer satisfaction.
- Assist the Sales Manager in prospecting new customers and maintaining existing relationships, driving business growth and development.
- Conduct customer care and engagement calls to understand and meet customer needs, ensuring a high level of customer satisfaction.
Ideally You Will Have
- A genuine enthusiasm for helping customers and going the extra mile to deliver exceptional service.
- Strong empathy and the ability to handle difficult customer interactions with respect and professionalism.
- Proactive in solving issues and taking decisive action to resolve customer concerns.
- Strong understanding of industry processes and the ability to navigate upstream and downstream issues, ensuring seamless communication and coordination.
- Excellent customer service skills, with a professional and positive demeanor, ensuring a high level of customer satisfaction.
- Attention to detail, accuracy, and strong problem-solving abilities, ensuring prompt resolution of customer issues.
- Ability to communicate clearly and effectively, both in writing and verbally, ensuring seamless communication and coordination.
- Comfortable working under pressure and meeting tight deadlines, ensuring timely delivery and customer satisfaction.
- Proficient in basic MS Office applications and order intake systems, ensuring efficient and effective use of technology.
- Technical knowledge of glass processes is a plus, but not required.
- Numerical competence and the ability to analyze orders for suitability, ensuring prompt resolution of customer issues.
- Enthusiastic about exceeding customer expectations and resolving issues proactively, ensuring a high level of customer satisfaction.
- A team player who embodies our company values and works collaboratively to achieve business objectives.
Benefits/Perks
- Significant discounts on products and services, ensuring a tangible benefit to our employees.
- A diverse and inclusive work environment, where everyone is valued and respected.
- Access to ongoing training and development opportunities, ensuring our employees stay up-to-date with industry trends and best practices.
- Free on-site parking, ensuring a convenient and hassle-free commute.
We are a company that values dedication, teamwork, and a customer-first approach. If you're ready to take on a role where your contributions make a real impact, we'd love to hear from you.
