Customer Service Team Lead

20 hours ago

Bundaberg, Queensland, Australia beBeeLeadership Full time $150,000 - $180,000

Unlock your leadership potential as a key player in a dynamic banking team.

Lead the Way

A leading financial institution is embarking on an exciting journey of growth, and we're seeking a motivated and experienced leader to drive customer-centric outcomes.

As part of our united financial services group — you'll collaborate with cross-functional teams to deliver exceptional banking experiences for customers and empower your team to thrive.

In this role, you'll lead a team, providing daily direction, coaching, and support to ensure high-quality service across all customer touchpoints — in-branch, over the phone, and online.

You'll play a hands-on role in customer interactions, especially in resolving complex enquiries and complaints, while driving performance, compliance, and continuous improvement.

We're looking for someone with strong leadership skills, a passion for customer service, and the ability to inspire and develop others.

Experience in banking, lending, or managing customer-facing teams is highly regarded.

This is a full-time, permanent role offering access to professional development opportunities and a collaborative team environment where your leadership will make a real impact.

  • Key Responsibilities:
  • Leading a team to deliver high-quality customer service
  • Resolving complex customer enquiries and complaints
  • Driving performance, compliance, and continuous improvement
  • Coaching and developing team members

About the Role:

This is a fantastic opportunity for an experienced leader to join our team and drive customer-centric outcomes. If you have a passion for customer service and a strong desire to lead and develop others, we'd love to hear from you.

Contact Us:

Please submit your application, including your resume and a cover letter outlining your experience and qualifications.

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