Customer Banking Team Leader

3 weeks ago

Bundaberg, Queensland, Australia MyState Bank Full time

Lead the Way as a Customer Banking Team Leader

Auswide Bank is on an exciting journey of growth, and we're looking for a motivated and experienced leader to join our team as a Customer Banking Team Leader.

As part of our united financial services group — MyState Bank, Auswide Bank, SelfCo, and TPT Wealth — you'll help shape exceptional banking experiences for our customers and empower your team to thrive.

In this role, you'll lead a team, providing daily direction, coaching, and support to ensure high quality service across all customer touchpoints - in-branch, over the phone, and online. You'll play a hands on role in customer interactions, especially in resolving complex enquiries and complaints, while driving performance, compliance, and continuous improvement.

We're looking for someone with strong leadership skills, a passion for customer service, and the ability to inspire and develop others. Experience in banking, lending, or managing customer-facing teams is highly regarded.

This is a full-time, permanent role offering a competitive salary, access to LinkedIn Learning, and a collaborative team environment where your leadership will make a real impact.

Apply by midnight Sunday 7 September 2025. Applications are reviewed as they come in, so don't wait. Questions? Contact us at

Employment with MyState is subject to background checks including Bankruptcy, Police, and Credit checks to verify your suitability to work in the finance sector. We are an equal opportunity employer, committed to creating an inclusive work environment where everyone is valued.

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