Urban City Operations Specialist

4 weeks ago


Melbourne, Victoria, Australia Transurban Full time
About the Role

We are seeking an Urban City Operations Specialist to join our team at Transurban. This is a challenging and exciting role that requires the ability to think critically and work effectively in a fast-paced environment.

In this position, you will be responsible for providing incident response and technology support for our Contact Centre and Tag Management teams. This includes coordinating communication and managing stakeholder responses for outages and incidents, ensuring smooth call centre operations.

You will also be involved in supporting disaster recovery and business continuity planning to maintain service delivery during disruptions. Additionally, you will regularly review, maintain and recommend updates to IVR call flows.

This role will suit someone with a curious mind and transferrable skills and experiences, including experience in supporting incidents within the customer space and or Business Continuity processes. You will also need great communication and interpersonal skills – confident in interacting with a diverse range of stakeholders at all levels.

With a career at Transurban, you can enjoy a range of benefits, including flexible working and leave options, paid parental leave, learning and development opportunities, health and wellbeing support, and social activities. We encourage applications from candidates of diverse backgrounds and lived experiences.



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