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HR Case Management Professional

2 weeks ago

Sydney, New South Wales, Australia beBeeCaseManager Full time $92,428 - $122,434
Key HR Role

We are seeking highly skilled professionals to manage complex cases and implement effective solutions.

All Case Officers undertake two or more of the following case types:

  • Preliminary and formal investigations of suspected breaches of conduct
  • Management of employee complaints
  • Reviews of action/employment decisions
  • Formal underperformance processes,
  • Alternative dispute resolution and/or mediation

You may also be required to fulfill roles related to suspension delegate or breach decision maker on investigations into potential breaches of conduct.

Main ResponsibilitiesAs a Complex Case Officer:
  • Investigate and manage complex, sensitive cases with guidance from senior colleagues
  • Apply relevant legislation, policy, and agreements to provide informed analysis
  • Develop clear and concise reports and recommendations
  • Identify and escalate risks appropriately, providing options for mitigation
  • Contribute to improving HR policies and processes
  • Build relationships with stakeholders, including union representatives and managers
As an EL 1 Complex Case Manager (Team Leader):
  • Independently investigate and manage complex cases, developing strategies for high-risk matters
  • Apply relevant legislation, policy, and agreements to provide expert advice
  • Prepare and present clear, concise briefings, reports, and written recommendations
  • Provide guidance to managers and senior executives on navigating risks and making sound decisions
  • Lead the development or review of HR policies and processes
  • Supervise and coach employees, fostering an inclusive team culture

These roles may be offered in various locations. We value diversity and inclusivity, encouraging applications from diverse backgrounds. Reasonable adjustments can be provided throughout the recruitment process.