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Customer Service Representative - Job Description
About The JobThis role involves working as part of a dynamic team to achieve sales targets and provide an exceptional customer experience. Key responsibilities include:
- Assisting with retail sales and operation of Point of Sale devices;
- Collecting, sorting, and pricing donations in store;
- Supporting the development and coordination of visual merchandising and store presentation;
- Providing exceptional Customer Service;
- Displaying stock in correct departments, following policy and procedure;
- Following Occupational Health and Safety policy and procedures;
- Demonstrating TSA core values in all work-related activities;
- Heavy Lifting & Manual Handling: Move, lift, and arrange stock, including furniture and large donations.
We are looking for a motivated and enthusiastic individual who is passionate about delivering outstanding results in a complex and rewarding retail environment. A previous experience in retail sales is not essential, but a proven track record in providing extraordinary customer service is highly regarded.
You will be comfortable working in a fast-paced environment and have strong interpersonal and communication skills. Flexibility to work a rolling roster including weekends and preparedness to work across various locations in the retail area are also highly regarded.
A solid understanding of Occupational Health and Safety policies and procedures is highly regarded, and you will be able to demonstrate flexibility, adaptability, and a strong work ethic.
