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Customer Service Representative

1 week ago

Wollongong City Council, Australia Rydges Hotels Limited Full time
Deliver Unforgettable Guest Experiences with Us

As a Customer Service Representative at Hotel TOTTO, you'll be an integral part of our Front Office team, providing warm welcomes and ensuring every guest feels right at home. With EVT's rich history in Australian hospitality, you'll have access to extensive training and opportunities for growth.

About the Role:
  • Administer guest arrivals and departures, managing reservations and room assignments
  • Offer proactive assistance, anticipating and addressing guest needs
  • Collaborate with colleagues to resolve any issues or challenges
Key Requirements:

To succeed in this role, you should possess excellent communication skills, be comfortable working in a fast-paced environment, and have a genuine passion for delivering exceptional customer service.