Customer Service Representative

3 days ago


Shire of Esperance, Australia Gift Box Full time

**About Us**

Smokemart & GiftBox has been a leading retailer for over three decades, renowned for providing exceptional products and services to our customers. Our commitment to quality and specialised service has earned us a loyal customer base.

We pride ourselves on promoting a supportive and positive culture for our team, valuing equality and diversity in all aspects of our business.

We are part of the Viva Energy group, an ASX-listed powerhouse with ambitious plans to become Australia's largest convenience retailer. By combining our wholesale tobacco distribution channel with their extensive network of locations, we can now offer our amazing range of products and services on a grand scale.

This is an exciting time to join our team as we redefine the retail landscape in Australia.

About You - Customer Service Representative

The ideal candidate will have a strong customer-centric mindset, with a passion for creating a fun and authentic shopping experience. As a progressive business, we value internal career growth and are looking for a team member who thrives in a fast-paced sales-driven environment.

Your Role:

  1. Providing exceptional customer service and building strong relationships
  2. Maintaining accurate cash handling and EFTPOS procedures
  3. Developing solid product knowledge across all pillars of the business
  4. Maintaining high store standards, assisting with merchandising and presentation
  5. Working towards targets and KPIs
  6. Assisting with stock control and quality management
  7. FOLLOWING national legislation, WHS, and security guidelines

You Will Also Have:

  1. A proven ability to meet and exceed sales targets
  2. Experience working in a fast-paced retail environment
  3. A friendly and energetic personality
  4. A desire to deliver high-quality customer service
  5. A valid Police Check Report is required for this role


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