Senior Dispute Resolution Specialist

4 days ago

Sydney, New South Wales, Australia beBeeDispute Full time $118,607 - $145,857

**Job Overview**We are seeking an experienced dispute resolution specialist to join our team. As a key player in our organization, you will be responsible for managing our internal and external dispute resolution programs, ensuring high-quality complaint handling that drives customer satisfaction.This role involves assessing and investigating disputes, managing complaints through to resolution, and leading mediations on complex or high-risk cases. You will also collaborate with various teams to educate them on dispute processes, review policies to maintain regulatory compliance, and identify opportunities to improve processes and service delivery.This is a challenging and rewarding role that requires strong investigative and analytical skills, excellent communication and negotiation abilities, and attention to detail. If you have experience in dispute resolution, complaint handling, or a related field, we encourage you to apply.**Key Responsibilities**• Manage internal and external dispute resolution programs, including AFCA complaints from intake to closure• Assess and investigate customer complaints, compiling relevant information for thorough case management• Conduct or oversee mediations and negotiations on complex or high-risk disputes• Lead education initiatives across the business on dispute handling and compliance• Review and update policies and processes to ensure compliance with regulations• Compile and present complaint handling statistics and trends to stakeholders• Collaborate with risk, compliance, and legal teams on complex or systemic issues• Identify and contribute to continuous improvements in processes and customer experience**Requirements**• Experience in dispute resolution, complaint handling, or a related field• Strong investigative and analytical skills• Excellent communication and negotiation abilities• Attention to detail and commitment to regulatory compliance• Ability to work collaboratively across teams and manage multiple priorities• Business or finance degree beneficial but not essential**Benefits**We offer a collaborative work environment, flexible working arrangements, and a range of benefits to support your physical, psychological, and financial wellbeing.From birthday leave to end-of-trip facilities, we provide a comprehensive package that promotes work-life balance and supports your personal growth.

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