Family Response Facilitator

3 weeks ago

Townsville, Queensland, Australia Mercy Community Full time
About the Role

Mercy Community is seeking a dedicated and compassionate Family Response Facilitator to join their team. This is a permanent, full-time position located in Townsville, providing quality service delivery to children, young people, families, and the community within the Family and Child Connect Service (FaCC).

Key Responsibilities:

  • Assess information provided in referrals, engage with families with multiple and high-level needs, and provide resources and support.
  • Engage with families and service providers to facilitate vital connections to community support options.
  • Complete referrals to appropriate services and provide services to the wider Townsville region and beyond.

Requirements:

  • Degree in Child Protection or Social Work or a related discipline from a recognized institution.
  • Previous experience working effectively across service providers to negotiate high-quality service provision to families with complex issues.
  • Demonstrated intermediate ability to use computer IT systems, including MS Word and Excel, and a Queensland Provisional Green or above Driver Licence.
  • A positive notice in the Working with Children Check (Blue Card) and the ability to obtain any other legislatively required personal history screening as required.

Why Mercy Community?

Mercy Community is a Catholic not-for-profit organization providing a wide range of services supporting families and young people, people living with a disability, and the elderly. As a member of the Mercy Community team, you will have access to excellent benefits, including salary packaging, free counselling services, and professional development opportunities.

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