Client Outcome Facilitator

3 weeks ago

Townsville, Queensland, Australia St Vincent de Paul Full time
About the Role

We are seeking a skilled and compassionate Client Outcome Facilitator to join our team at St Vincent de Paul. As a key member of our residential Alcohol and Other Drugs service, you will play a vital role in supporting clients on their journey to recovery.

Key Responsibilities
  • Provide case management, advocacy, and support to clients engaged in our 12-week rehabilitation program
  • Connect clients with relevant supports to address related issues, including family and other relationships, emotional and physical health
  • Provide holistic support throughout all facets of the client journey, focusing on client needs and fostering client capacity toward independence
  • Operate within the program Service Agreement, performing shift work including afternoon, night, and weekend work
Requirements
  • Minimum Certificate IV in Alcohol and Other Drug (AOD)
  • Knowledge of and ability to work within relevant legislation and guidelines relating to the delivery of case management and safety and risk within the program area of operation
  • Previous experience as a Support Worker or equivalent within the program area of operation
  • Personal aptitude for working within set guidelines and adhering to all relevant policies and procedures
  • Well-developed interpersonal, communication, and organisation skills, including the ability to exercise judgement and contribute to a team environment
  • Ability to deliver advocacy on behalf of clients and ensure confidentiality of client information at all times
  • Understanding of and commitment to the philosophy of the St Vincent de Paul Society Queensland and an ability to work in accordance with policies and procedures to promote the values and mission of the Society
  • COVID-19 vaccination status is recommended for this role but not a mandatory requirement
  • Valid Drivers Licence is required
About Us

At St Vincent de Paul, we are committed to leading with our values and mission at heart. We believe in making a difference and working together to build a legacy that we can be proud of. Our employees, members, and volunteers are the reason our journey continues, and why we will succeed.

We are committed to meaningful equity and diversity in our workforce. Applications from Aboriginal and Torres Strait Islander peoples are strongly encouraged. To be eligible for this position, you must have an appropriate visa to work in Australia/New Zealand.

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