Building Dispute Resolution Specialist

6 days ago


Gold Coast, Queensland, Australia Queensland Government Full time
Job Title: Assessment Officer

The Assessment Officer plays a critical role in ensuring the effective delivery of QBCC's services, including building disputes, home warranty insurance claims, compliance, and licensing. This position requires a high level of analytical and assessment skills to determine matters related to the delivery of QBCC's services.

Key Responsibilities:
  • Analyse and assess building dispute matters, licensing applications, and insurance claims to ensure compliance with relevant legislation, policy, and procedures.
  • Provide advice to consumers, contractors, and industry stakeholders on building industry regulation administered by QBCC.
  • Represent the QBCC in promotional and educational activities, and in hearings before the tribunal and courts as required.
  • Contribute to and support the operations of the Regional Service Center, including providing face-to-face service to customers at the front counter, and support to your team in the provision of customer service.
Requirements:
  • Vision: Demonstrate an understanding of how your work aligns to the organisational objectives, and be proactive and helpful with customers.
  • Results: Build strong relationships with customers to foster a culture of professionalism and compliance, and ensure safer construction practices.
  • Accountability: Pursue excellence in the achievement of determined key performance indicators relevant to throughput and workload management.

To be successful in this role, you will need to possess excellent analytical and assessment skills, as well as the ability to communicate effectively with customers and stakeholders. If you are a motivated and detail-oriented individual who is passionate about ensuring compliance and delivering excellent customer service, we encourage you to apply for this opportunity.

Please submit your resume and a statement of suitability (maximum of 2 pages) outlining your skills and experience relevant to this role.



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