Customer Service Liaison for Retirement Village

18 hours ago


Waverley Municipal Council, Australia Retire Australia Full time

Care Concierge Role Overview

We are seeking a Customer Service Liaison to join our vibrant team at Queens Park Retirement Village in Sydney's Eastern suburbs.

As a key member of our community, you will provide high-quality customer service and administrative support to our residents and their families.

The position involves acting as the first point of contact for our residents and visitors, assisting them with inquiries, helping them navigate MyAgedCare, and ensuring the smooth operation of the village.

You will play a crucial role in bridging the gap between our residents and the essential services they need, allowing them to live the lives they choose.

Your primary duties will include actively engaging with all residents and their families, planning and organising wellness activities within the village, collaborating with service providers, and providing trusted guidance and advice.

You will work closely with the Village Manager to provide general administration support as required.

Key Responsibilities:

  • Engage with residents and their families to understand their needs and preferences
  • Plan and coordinate wellness activities and events
  • Collaborate with service providers to ensure seamless delivery of services
  • Provide guidance and advice to residents and their families
  • Assist with general administration tasks

Requirements:

  • Knowledge of existing care and support services, such as My Aged Care
  • Understanding of service funding mechanisms (highly desirable)
  • Demonstrated experience in a similar role and industry
  • Certificate or Diploma in Business Administration desirable
  • Drivers Licence and Reliable Transport (desirable)
  • National Police Check (or ability to obtain)
  • First Aid & CPR Certificate (or ability to obtain)
  • Ability to pass a pre-employment medical assessment including Drug and Alcohol Testing

Our Benefits:

  • A competitive salary of around $60,000 - $80,000 per annum, depending on experience
  • A range of benefits, including a free annual flu vaccination program and access to an Employee Assistance Program
  • Opportunities for professional development and growth within the company
  • A supportive and collaborative work environment

About Us:

RetireAustralia is a leading private owner, operator, and developer of retirement villages with a focus on creating thriving communities where older Australians can live the life they choose.

We are committed to delivering exceptional customer service and providing a continuum of care model that integrates independent living with home care services and on-site higher acuity care facilities.



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