Care Concierge

Care Concierge – Queens Park Retirement Village

Join our vibrant team and embrace an exciting opportunity at Queens Park Retirement Village in Sydney's Eastern suburbs. If you are enthusiastic, solutions-oriented, and committed to providing excellent service, we would love to hear from you

In this unique role, your responsibilities will revolve around understanding and honouring each resident's individual life journey while connecting them with essential services tailored to their specific needs.

The position

As a Care Concierge, you will be the first point of contact for our residents and visitors, providing high-quality customer service and administrative support. You will assist residents with their inquiries, help them navigate MyAgedCare, and ensure the smooth operation of the village.

You will play a crucial role as a bridge between our residents and the essential services they need on their personal journeys, to allow them to live the lives they choose. Your unwavering commitment to making a profound impact on our residents' lives will be your driving force. 

Reporting to the Village Manager, your primary duties will involve:

• Actively engaging with all residents and their families
• Planning and organising wellness activities within the village
• Collaborating with service providers and organisations such as My Aged Care on behalf of residents
• Providing trusted guidance and advice to residents and their families
• Providing general administration support to the Village Manager as required

We’re on the lookout for someone with:

• Knowledge of existing care and support services, such as My Aged Care
• Understanding of service funding mechanisms (highly desirable)
• Demonstrated experience in a similar role and industry
• Certificate or Diploma in Business Administration desirable.
• Drivers Licence and Reliable Transport (desirable)
• National Police Check (or ability to obtain)
• First Aid & CPR Certificate (or ability to obtain)
• Ability to pass a pre-employment medical assessment including Drug and Alcohol Testing

Our benefits

• The wellbeing of all RetireAustralia team members is our priority and we regularly run initiatives such as safety training, wellness challenges, mental health awareness programs and a free annual flu vaccination program.
• We have a dedicated learning and development team, who have received industry recognition for their training and development programs which assist team members to achieve their personal and professional development goals while working at RetireAustralia.
• RetireAustralia offers a free and confidential Employee Assistance Program to all employees and their family members to assist with work-related and personal issues.

Who we are

RetireAustralia is a leading private owner, operator and developer of retirement villages with a focus on creating thriving communities where older Australians live the life they choose in their own homes.

Across our villages in New South Wales, Queensland and South Australia we are revolutionising retirement living through our continuum of care model and range of accommodation options that integrate independent living with home care services and on-site higher acuity care facilities. We are also building the future of retirement living, expanding several existing communities and developing new purpose-built communities in areas with high demand for quality senior living.

With customers at the centre, a wonderful culture and an ambitious growth strategy in a sector experiencing rapid expansion and diversification, RetireAustralia is an employer of choice for individuals who want to make their mark.

To take the next step in your career click 'APPLY NOW' to complete our online application. Applications will be considered as they are received, and interviews will be arranged accordingly.