Customer Engagement Manager in Sydney

1 month ago

Sydney, New South Wales, Australia Echo Entertainment Group Full time
About the Role

We are seeking a seasoned Customer Engagement Manager to join our team at The Star Entertainment Group. As a key member of our Customer Due Diligence team, you will be responsible for proactive outreach to our customers, collating responses to financial crime and risk operations requests, and analysing information to communicate risks and benefits.

Key Responsibilities
  • Customer Engagement: Manage customer outreach and service requests to align with business priorities for risk and compliance related outreach.
  • AML and KYC: Understand and explain AML, KYC, SOW and Customer data outreach requests to customers.
  • Customer Profile Management: Ensure all Customer profile information is maintained and accurate when completing customer outreach and engagement.
  • Stakeholder Management: Manage customer and internal stakeholder relationships.
Requirements
  • Previous experience in Financial Crime and AML.
  • Strong previous customer relationship management experience.
  • Experience in a Customer centric (Customer Lifecycle) process environment.
  • Experience in operational process for Casino industry, or operational process in a highly regulated industry.
What We Offer
  • Complimentary meal on site every day, including hot meals, sandwich bar and more.
  • Discounted parking available in the city.
  • Flexible working arrangements.
  • 30% Discounts across award winning restaurants and accommodation.
  • Lifestyle discounts including gym memberships and dry-cleaning services.
  • Career development, training, and courses via The Star Academy – limitless career opportunities.
  • Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+.
  • Opportunity to work with elite professionals and assets.
About Us

At The Star Entertainment Group, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.

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