Customer Success Manager Sydney

3 weeks ago

Sydney, New South Wales, Australia WalkMe Full time
About the Role

WalkMe is seeking a highly skilled Customer Success Manager to join our team in Sydney. As a Customer Success Manager, you will be responsible for delivering exceptional customer experiences and driving business growth for our Fortune 1000 clients.

Key Responsibilities
  • Develop and execute customer success plans to ensure maximum value realization from the WalkMe platform.
  • Build and maintain strong relationships with key stakeholders, including decision-makers, champions, and economic buyers.
  • Conduct regular business reviews to identify opportunities for growth and improvement.
  • Collaborate with internal teams to ensure seamless customer onboarding and ongoing support.
  • Monitor customer health and proactively address any risks or issues that may impact customer satisfaction.
Requirements
  • 5+ years of experience in customer advocacy and engagement, preferably in Enterprise SaaS Customer Success.
  • Proven track record of managing a portfolio of strategic customer accounts and driving growth and retention.
  • Strong understanding of sales discovery methodologies and ability to run return on investment discussions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
What We Offer
  • Flexible work arrangements to support work-life balance.
  • Family-friendly policies to support employees' personal and family needs.
  • Opportunities for career development and growth within the company.
  • A supportive and inclusive company culture that values diversity and inclusion.

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