Customer Engagement Manager in Sydney

4 weeks ago

Sydney, New South Wales, Australia Echo Entertainment Group Full time
About the Role

We are seeking a highly skilled Customer Engagement Manager to join our team at The Star Entertainment Group. As a key member of our customer due diligence team, you will be responsible for proactive outreach to our customers, collating responses to financial crime and risk operations requests, and ensuring all customer profile information is maintained and accurate.

Key Responsibilities
  • Manage customer outreach and service requests to align with business priorities for risk and compliance related outreach.
  • Understand and explain AML, KYC, SOW, and customer data outreach requests to customers.
  • Ensure all customer profile information is maintained and accurate when completing customer outreach and engagement.
  • Manage customer and internal stakeholder relationships.
What We're Looking For

We are looking for a seasoned KYC specialist with a strong focus on customer relationship management. You will have previous experience in financial crime and AML, as well as strong customer relationship management skills. You will be able to understand and interpret business requirements, create engagement over multiple media channels, and navigate the complex regulatory landscape of the gaming industry.

What We Offer
  • Complimentary meal on site every day, including hot meals, sandwich bar, and more.
  • Discounted parking available in the city.
  • Flexible working arrangements.
  • 30% discounts across award-winning restaurants and accommodation.
  • Lifestyle discounts including gym memberships and dry-cleaning services.
  • Career development, training, and courses via The Star Academy – limitless career opportunities.
  • Diversity & Inclusion areas of focus including Multicultural, Gender, Aboriginal & Torres Strait Islander, and LGBTQI+.
  • Opportunity to work with elite professionals and assets.
About Us

At The Star Entertainment Group, we are committed to creating a diverse, equitable, and inclusive workplace that contributes to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.

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