Customer Engagement Manager in Sydney

3 weeks ago

Sydney, New South Wales, Australia Echo Entertainment Group Full time
About the Role

We are seeking a highly skilled Customer Engagement Manager to join our team at The Star Entertainment Group. As a key member of our customer due diligence team, you will be responsible for proactive outreach to our customers, collating responses to financial crime and risk operations requests, and analysing information to communicate risks and benefits.

Key Responsibilities
  • Customer Engagement: Manage customer outreach and service requests to align with business priorities for risk and compliance related outreach.
  • AML and KYC: Understand and explain AML, KYC, SOW and customer data outreach requests to customers.
  • Customer Profile Management: Ensure all customer profile information is maintained and accurate when completing customer outreach and engagement.
  • Stakeholder Management: Manage customer and internal stakeholder relationships.
Requirements
  • Previous experience in Financial Crime and AML.
  • Strong previous customer relationship management experience.
  • Experience in a customer-centric process environment.
  • Experience in operational processes for the casino industry or highly regulated industries.
What We Offer
  • Complimentary meal on site every day.
  • Discounted parking available in the city.
  • Flexible working arrangements.
  • 30% Discounts across award-winning restaurants and accommodation.
  • Lifestyle discounts including gym memberships and dry-cleaning services.
  • Career development, training, and courses via The Star Academy.
  • Diversity & Inclusion areas of focus.
About Us

At The Star Entertainment Group, we are committed to creating a diverse, equitable, and inclusive workplace that contributes to exceptional experiences for our guests, a great place to work for our team members, and positive outcomes for our communities.

We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities.

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