Fitness First Member Support Consultant

1 week ago

Northern Beaches Council, Australia Fitness First Full time
About the Role

We are seeking a highly motivated and customer-focused Member Support Consultant to join our team at Fitness First. As a Member Support Consultant, you will play a key role in driving membership growth and retention by providing exceptional customer service and support to our members.

Key Responsibilities
  • Proactively contribute to club sales budget by utilizing sales promotions and referrals campaigns
  • Generate and convert high-quality sales leads through community outreach, seeking referrals, and identifying new business opportunities
  • Achieve the required number of lead contacts via telephone to maximize sales opportunities
  • Provide sales presentations and tours to prospective members
  • Create great member journeys via positive and personalized interactions
  • Achieve successful outcomes to enquiries
  • Open and close the club as per the club roster
  • Active involvement in member retention programs, inspiring members to continue their fitness journey
  • Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience
Requirements
  • Current First Aid & CPR certificate
  • A problem-solving mindset - you can provide solutions that meet the needs of our potential members
  • A gift for communication - you can talk to anyone with ease, and inspire them to take action
  • Drive - you are goal-focused and continuously looking for new ways to excel yourself
  • A team player - you can rally through the hard times and celebrate personal and team success
  • Customer focused - you can build rapport with people of all backgrounds and are motivated to help them achieve their goals
What We Offer
  • An hourly rate of $29.04 (inclusive of casual loading)
  • Commission
  • A complimentary Platinum Fitness First membership
  • Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations, and disciplines
About Fitness First

We are a globally recognized leader in the fitness sector, operating 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.

We are proud of our energetic and supportive culture where you'll feel like one of the Fitness First family from day one. Our mission is to uncover exceptional talent and nurture, develop, and celebrate our employees.

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