Global Client Services Director

1 month ago

Melbourne, Victoria, Australia Northern Trust Corporation Full time

About Northern Trust:

Northern Trust is a leading global financial institution with a rich history dating back to 1889. As a Fortune 500 company, we provide innovative financial services and guidance to the world's most successful individuals, families, and institutions.

Role Summary

The Australian Client Servicing team at Northern Trust provides dedicated support to clients across asset manager and asset owner client groups. This includes large institutional clients such as sovereign wealth and superannuation funds.

Key Responsibilities:

  1. Client Relationship Management: Manage client relationships across a range of services, ensuring overall client satisfaction and facilitating efforts of service teams to deliver timely and effective results.
  2. Business Development: Develop a deep understanding of clients' businesses, objectives, and market challenges, and work closely with clients to implement solutions that add value.
  3. Cross-Selling and Partnerships: Identify opportunities to cross-sell products and services, and work with clients to develop solutions that meet their needs.
  4. Client Profitability: Manage client profitability, understand the competitive environment, and develop pricing strategies to enhance profitability.

About You:

  • Asset Servicing Expertise: Proven knowledge of asset servicing and superannuation gained through related experience.
  • Risk Awareness: Strong awareness of risk to both the client and Northern Trust.
  • Problem-Solving and Analytical Skills: Analytical, problem-solving, and organizational skills to identify and resolve client issues.
  • Technical and Strategic Thinking: Evidence of both technical and strategic thinking.
  • Interpersonal and Communication Skills: Strong interpersonal skills and ability to work well with clients and internal partners, with excellent communication skills to negotiate and influence.

Working with Us:

Northern Trust is committed to providing a collaborative and supportive work environment where you can build your career and achieve your goals. As a valued partner, you will have access to opportunities for growth and development, and be part of a team that is dedicated to making a positive impact on the communities we serve.

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