Customer Service Solutions Consultant

1 week ago

Brisbane, Queensland, Australia beBeeDealerConsultant Full time $90,000 - $120,000

**Job Overview**

We are seeking a skilled consultant to join our team and provide exceptional in-dealership consulting activities to clients across Australia.

This role involves working closely with clients to understand their service business practices and designing new approaches via the Xtime platform that deliver unparalleled service outcomes.

As a seasoned expert in Dealer Management Systems (DMS) and technology, you will be responsible for delivering high-quality solutions that meet the needs of our clients.

Key responsibilities include:

  • Providing customer relationship management as primary point of contact during all implementation phases of Xtime's products
  • Conducting in-dealership consultative efforts to ensure Xtime products are configured to customer processes
  • Assisting in the training of various functionality afforded to dealer partners
  • Ddelivering instructor-led web-based training
  • Providing L2/L3 technical support to our dealer partners
  • Providing accurate customer status reports
  • Acting as an enterprise customer and dealership advocate within Xtime

**Requirements**

To be successful in this role, you will need to possess:

  • At least 3 years of experience with an Automotive Manufacturer, dealer group, and/or dealership software vendor
  • Comprehensive aftersales service and fixed operations understanding of Dealership processes
  • At least 1 year working directly with dealerships; preferably in an appointment-taking, service advisor, dealership technology
  • Working knowledge of one or more DMS systems
  • Ability to travel approximately 75% of the time
  • Ability and eagerness to learn complex technology and basic understanding of web-based systems
  • Excellent verbal and written communication skills
  • Critical thinking and problem-solving skills
  • Strong organisation skills and ability to work autonomously

**What We Offer**

We offer a range of benefits to support your success and well-being:

  • On-the-job training to ensure you are successful in the role and other training and development opportunities
  • Awards and recognition programs to celebrate your achievements
  • Employee Assistance Program (EAP) - a confidential and free-of-charge service to support you and your loved ones

**Our Culture**

We pride ourselves on being a Great Place to Work, with a culture that values collaboration, innovation, and continuous learning.

  • Customer Service Consultant

    1 week ago

    Brisbane, Queensland, Australia Kbh Solutions Full time

    Salary of $60K plus Super and Bonuses- Hybrid working from Home and Office- Based in Brisbane CBD - Close to public transportWe are currently looking for a Customer Service Consultant for this Not-for-Profit boutique insurance agency, handling inbound calls from customers regarding a range of insurance products. Focused on new business and retention of...

  • Customer Service Consultant

    1 week ago

    Brisbane, Queensland, Australia Chubb Fire & Security Pty Ltd Full time

    **1723227****Brisbane, Queensland AU**Customer Service ConsultantBrisbaneCBD & Inner Suburbs**Benefits**:- Flexible working arrangements- Supportive team structure with all training provided- The chance to progress your career with a global name in the safety services space- Free onsite parkingAre you someone who is passionate about putting customers first?...

  • Solutions Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Hitachi Energy Full time

    Join to apply for the Solutions Consultant - ETRM role at Hitachi Energy1 day ago Be among the first 25 applicantsJoin to apply for the Solutions Consultant - ETRM role at Hitachi EnergyGet AI-powered advice on this job and more exclusive features.The OpportunityAs a solutions consultant, you will have the main responsibility of contributing to pre-sales/...

  • IT Solutions Consultant

    2 weeks ago

    Brisbane, Queensland, Australia beBeeTechnical Full time $150,000 - $180,000

    Key Position Summary:This role offers a unique blend of technical expertise and consultative skills, allowing the successful candidate to drive business growth through tailored IT solutions.Deliver bespoke IT services, focusing on security (Sophos) and network solutions (SD-WAN, MPLS, VoIP, Hosted PBX, Cloud).Collaborate with cross-functional teams to...

  • Technical Solutions Consultant

    1 week ago

    Brisbane, Queensland, Australia beBeeSolutionEngineer Full time $149,500 - $183,400

    Solution Engineer OpportunityWe're looking for a skilled professional to craft cutting-edge customer-engagement solutions that deliver tangible impact.Dynamics 365 Customer Experience is one of Microsoft's fastest-growing clouds, spanning Sales, Customer Service, Digital Contact Center, and Customer Insights. Paired with the low-code agility of Power...

  • Solutions Consultant

    7 days ago

    Brisbane, Queensland, Australia Dye & Durham Full time

    **Description**:**Key Responsibilities**:- Providing consulting and business analysis services to clients- Delivering implementation and training services to clients and internal stakeholders- Scoping, designing and delivering bespoke custom solutions- Installing and configuring business process improvement solutions in consultation with clients- Identifying...

  • Customer Services Consultant

    4 days ago

    Brisbane, Queensland, Australia Queensland Government Full time

    OverviewAs the Customer Services Consultant, Service Delivery you will manage the core, front-line service delivery functions of Australian Music Examinations Board (AMEB Qld) and provide advice across a range of AMEB Qld programs or activities undertaken by AMEB Qld.If you're ready to make a difference, we want to hear from youAbout The Australian Music...

  • Customer Services Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Department of Education Full time $104,000 - $130,878 per year

    As the Customer Services Consultant, Service Delivery you will mange the core, front-line service delivery functions of Australian Music Examinations Board (AMEB Qld) and provide advice across a range of AMEB Qld programs or activities undertaken by AMEB Qld.If you're ready to make a difference, we want to hear from youAbout the Australian Music Examinations...

  • Customer Services Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Department of Education Full time $60,000 - $90,000 per year

    As the Customer Services Consultant, Service Delivery you will mange the core, front-line service delivery functions of Australian Music Examinations Board (AMEB Qld) and provide advice across a range of AMEB Qld programs or activities undertaken by AMEB Qld.If you're ready to make a difference, we want to hear from youAbout The Australian Music Examinations...

  • Customer Services Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Queensland Government Full time

    OverviewAs the Customer Services Consultant, Service Delivery you will manage the core, front-line service delivery functions of Australian Music Examinations Board (AMEB Qld) and provide advice across a range of AMEB Qld programs or activities undertaken by AMEB Qld.If you're ready to make a difference, we want to hear from youAbout The Australian Music...