
Technical Support Professional
23 hours ago
Job Title: Field Support Representative
About the RoleWe are seeking an experienced Field Support Representative to provide technical support and training to users of our system within the Australian Defence Force (ADF).
Main Responsibilities- Attend weekly coordination meetings to identify, document, and provide feedback on requirements and issues.
- Provide on-site help to assist Mission Planning users in the operation and standardisation of the systems.
- Action and resolve ticketed jobs, including reviewing jobs, validating bugs and support issues.
- Provide technical advice and direction to users, consistent with approved Learning Management Plans.
- Conduct system training for specific courses as requested.
- Support the engineering team, including assisting with business analysis/requirements definition and system architecture/design.
- Previous experience working in/with the ADF.
- Proficient in PEX or equivalent Currency Management Software.
- Experience with training delivery and conduct of assessments.
- Excellent verbal and written communication skills.
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