Sales Operations Director
3 weeks ago
We Put the World on Vacation
At Wyndham Destinations, our mission is straightforward: to enable unforgettable vacation experiences. Our Vacation Ownership division encompasses various brands, including Club Wyndham, WorldMark by Wyndham, and Margaritaville Vacation Club. With over 19,000 team members, we strive to create remarkable experiences for travelers at more than 270 resort locations worldwide. Innovation and growth are at the core of our operations, making every day an opportunity to learn and inspire.We are currently in search of a dynamic and results-oriented Project Director to lead our enthusiastic Phillip Island Sales Team. This role presents a unique opportunity to demonstrate exceptional leadership and achieve outstanding results. You will spearhead the team by implementing key sales strategies aimed at ensuring the continuous development and growth of the site.
Role Overview
The Project Director is responsible for planning, managing, and directing the daily functions of the sales team to achieve maximum sales efficiency while upholding high-quality standards. This position is crucial in ensuring that the site meets or exceeds its monthly budget in a positive and compliant manner. The Project Director will provide motivation, guidance, and leadership to team members, ensuring they meet or surpass the site’s objectives.
Candidate Profile
The ideal candidate will possess a background in Timeshare or Vacation Ownership sales, with experience in managing a successful high-volume sales team. A proven track record in achieving sales targets and closing deals is essential. Strong leadership skills, including the ability to motivate, coach, and manage performance, along with effective communication skills, are vital for building positive relationships with both internal and external stakeholders.
Key Responsibilities:
Ensure the sales management team maintains a positive interface with all on-site and corporate departments, actively supporting recommendations from Developer Representatives. Share responsibilities as a presenter/trainer as needed. Foster community relations between the company and the local area through proactive representation and community engagement. Utilize sales, marketing, and financial reports to manage site profitability effectively. Actively support and model compliance with company policies and procedures. Ensure all necessary permits, licenses, and certifications are current to facilitate sales operations. Build, develop, and manage an engaged and motivated team. Provide ongoing coaching, mentoring, and feedback to team members to support their development and identify training needs. Establish service quality standards based on internal customer requirements. Identify trends and root causes, taking action to achieve desired results. Develop initiatives that promote open communication. Consult with relevant stakeholders to obtain agreement or remove barriers before implementing changes. Uphold health and safety policies and ensure compliance among all employees. Exhibit customer-centric service principles in all interactions. Demonstrate innovation by inspiring and improving processes and products. Show integrity by taking responsibility and delivering on commitments. Exhibit leadership values through effective communication and respect for peers and managers.Essential Qualifications:
Exceptional written and verbal communication skills, with the ability to build relationships across all levels of the organization. Demonstrated empathy and the capacity to enhance others' ideas. Proven ability to implement alternative strategies to achieve goals despite challenges. Ability to meet tight deadlines without compromising quality. Strong leadership, coaching, and performance management skills. Capacity to attract, recruit, and retain quality sales personnel. High-level focus on driving sales through effective techniques. Strong personal values regarding customer service and integrity. Solutions-oriented with strong problem-solving abilities. Ability to conduct effective meetings. Knowledge of sales techniques and their application. Positive attitude and ability to inspire others. Professional demeanor and ability to work constructively with all levels of staff. Ability to recognize financial trends and implement plans to enhance profitability. Proficient in relevant software and sales applications.Where You'll Begin Your Journey
Wyndham Destinations Asia Pacific is a leader in vacation ownership, developing, marketing, and selling interests across a network of resorts in various locations. We serve a vast community of vacation owners and are committed to delivering exceptional experiences.
Where Memories Start with You
Hospitality is central to our operations at Wyndham Destinations. We foster an inclusive environment that values excellence, collaboration, and support. We are dedicated to enhancing our business, its communities, and the customer experience.
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