Project Director
3 weeks ago
The Project Director - Sales Team Lead will be responsible for planning, controlling, and directing the daily activities of the sales team to achieve maximum sales efficiencies while maintaining high quality standards.
This position will ensure the site meets or exceeds the monthly site budget in a positive and compliant manner. The Project Director will direct the operation and provide motivation, guidance, and leadership to associates to meet or exceed the objectives of the site.
Key Responsibilities- Ensure the sales management team provides a positive interface with all on-site and corporate departments and actively supports the Developer Representative's recommendations.
- Share the role of presenter/trainer as required.
- Develop community relations between the Company and the neighborhood through positive representation and proactive community awareness.
- Utilize sales, marketing, and fiscal reports to assist in managing the site profitability.
- Actively support and model compliance with company policies and procedures.
- Ensure currency of required permits, licenses, certifications, etc. to enable sales operations.
- Ensure all employees stay current with required government licenses, work permits, etc.
- Build, develop, and manage an engaged team.
- Provide regular coaching, mentoring, and feedback to the team to ensure continued development and identify training needs.
- Establish service quality standards based on internal customer requirements.
- Identify trends/root causes and take action to ensure desired results are achieved.
- Develop and sponsor initiatives that foster open communication.
- Consult with appropriate stakeholders to obtain agreement or remove barriers before implementing change.
- Employees must ensure they comply with WDAP's OH&S Policy, procedures, and any reasonable instruction given by WDAP.
- Employees must not willfully place at risk the health and safety of themselves or any other persons in the workplace and to not willfully or recklessly interfere with or misuse anything provided for health and safety.
- Display Hospitality with Heart customer-centric focused service to all internal and external parties.
- Display innovation through inspiring, creating, and improving processes and products.
- Show integrity in all aspects of the position by doing the right thing, taking responsibility, and delivering on the promise.
- Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.
- Excellent written and verbal communication skills, including the ability to build relationships with key stakeholders across all levels of the business.
- Demonstrated empathy and the ability to build upon other people's ideas.
- Proven ability to implement alternative methods to achieve goals in the face of obstacles.
- Ability to meet tight reporting deadlines without compromising quality.
- Proven leadership, motivating, coaching, and performance management skills.
- Ability to plan for line requirements and attract, recruit, and retain quality sales staff.
- High-level application and focus to drive sales (using sales techniques such as building rapport, needs/values selling, negotiating, and closing the sale).
- Strong personal values regarding customer service, delivering on the promise, and integrity.
- A solutions focus and problem-solving ability.
- Ability to conduct effective meetings.
- Knowledge and application of sales techniques such as building rapport, needs/values selling, negotiating, and closing the sale.
- Positive and enthusiastic attitude and ability to inspire same in others.
- Excellent written and verbal communication skills.
- Works positively and constructively with all levels within the Company.
- Presents oneself as a professional role model.
- Ability to work effectively with all levels of employees and guests.
- Ability to recognize financial trends and their application to the business and to put in place plans to enhance profitability of the sales site.
- Working knowledge of computer software and sales applications.
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