Retail Operations Manager

1 week ago


Melbourne, Victoria, Australia JD Sports Fashion Australia Pty Full time

Job Summary

We are seeking a highly skilled and experienced Retail Operations Manager to join our team at JD Sports Fashion Australia Pty. As a POS Supervisor, you will be responsible for providing exceptional customer service and overseeing the point of sale operations.

Key Responsibilities

  • Process sales, including refunds and exchanges as the key point of sale operator
  • Answer customer queries via face-to-face and phone
  • Manage cash handling and maintain a high level of accuracy
  • Support the management team in achieving sales targets and meeting key performance indicators
  • Lead by example to set management expectations across the team and manage performance
  • Work collaboratively with the management team to ensure budgets and KPIs are met

Requirements

  • Minimum 2 years' experience in retail or a similar industry
  • Proven track record in driving and exceeding set KPIs and good communication with all stakeholders
  • Excellent time management skills to ensure daily priorities are executed in a timely manner
  • Passionate about creating an amazing service experience and culture for our customers

What We Offer

  • One month paid parental leave
  • Referral bonus scheme
  • Training and development to evolve and shape your career
  • Opportunity to progress across all areas of the business
  • Attractive staff discount, usable for friends and family
  • Access to our Employee Assistance Program & Mental Health champions

About Us

JD Sports Fashion Australia Pty is a leading global sports fashion retailer with a strong presence in Australia. We are passionate about connecting with skilled and dynamic individuals who are invested in their development, so that together we can evolve our brand's success, alongside evolving your career.

We value diversity and inclusion and champion a culture where everyone feels valued, included, and celebrated.



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