Delivery Experience Leader

5 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $175,000
Deliver Exceptional Customer Outcomes

You are a passionate Product Manager driven to deliver customer centric outcomes. We have transformed our ways of working to take customer obsession to the next level.

Together, we deliver outstanding customer experiences with fun along the way.

Retail Banking Services

We offer market-leading products and services supported by world-class systems and processes. The Consumer Finance Domain is responsible for end-to-end profit and loss management product design credit risk acquisition portfolio management and customer experience for Credit Cards and Personal Loans.

The Commercial Card Squad

Our purpose is to improve financial wellbeing of institutional commercial/business customers through commercial credit card and payment solutions.

We do this by providing commercial card products that deliver financial and process efficiency benefits to clients.

Key Responsibilities
  • Develop Customer Value Proposition: Work with stakeholders to help develop CVP.
  • Product Governance: Contribute to all product governance obligations to ensure delivery of products best suited for client needs while mitigating risks.
  • Strategic Roadmap Delivery: Deliver product to market.
  • Cross Functional Collaboration: Build strong relationships across product value chain including frontline teams compliance technology ensuring seamless delivery.
  • Risk Compliance: Ensure any aspect of delivery and ongoing operation of product complies with risk and regulatory requirements.

Requirements include:

  • 3+ years financial services experience.
  • Understanding loyalty products economics.
  • Strong commercial acumen strategy development skills.
  • Experience contributing delivery cards banking products.
  • Thought leadership ability to work autonomously.
  • Collaboration multiple stakeholders teams.
  • Proven problem-solving skills innovation outside box.
  • Relevant tertiary degree highly regarded.
  • Ability think strategically execute initiatives pace drive business value.
  • Experience delivering strong outcomes Agile environment.
  • Ability think analytically use data insights make decisions.
  • Risk mindset all CommBank employees expected proactively identify understand openly discuss act on current future risks.

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