Senior IT Infrastructure Specialist

4 weeks ago

Adelaide, South Australia Babcock International Group Full time
About the Role

We are seeking a skilled IT Support Specialist to join our dynamic Business Solutions team at Babcock Australasia. As an IT Support Specialist, you will be responsible for providing top-notch operational support for software applications.

Your key responsibilities include supporting systems, networks, and technologies, developing software enhancements, and implementing best practices. You will conduct reviews and investigations, offer advice and guidance to colleagues, and enhance system understanding and capabilities.

Additionally, you will plan and manage system integration, support business change, and provide ongoing support for all ERP applications. You will also produce and maintain operational, technical, and support documentation, support the collation of business requirements, and assist technical architects in the design process.

Key Responsibilities:
  • Servicing internal customers by resolving issues, enhancing system capabilities, and ensuring the seamless use of our ERP platforms and business applications.
  • Supporting systems, networks, and technologies, developing software enhancements, and implementing best practices.
  • Conducting reviews and investigations, offering advice and guidance to colleagues, and enhancing system understanding and capabilities.
  • Planning and managing system integration, supporting business change, and providing ongoing support for all ERP applications.
  • Producing and maintaining operational, technical, and support documentation, supporting the collation of business requirements, and assisting technical architects in the design process.
What We Offer:
  • A competitive salary range of $85,000 - $110,000 per annum.
  • A supportive and engaging environment where you can grow your career, supported by our capability framework plus ongoing access to self-led learning modules through LinkedIn Learning and access to study leave.
  • Flexible working arrangements where possible to help employees find the right balance between work and home life.
  • Access to beRewarded which provides endless discounts across retail, health, entertainment, travel, and much more, plus novated leasing options and corporate shares plan.
  • Wellbeing support through our online wellbeing program Munch, Mind, Move, Money, access to our employee assistance program plus two days annually from your personal leave as wellbeing days.
  • The opportunity to participate in our weRecognise program which is an opportunity to recognise the outstanding work our people do each and every day.
Requirements:
  • Australian Citizen with the ability to obtain and maintain a Defence security clearance.
  • Experience and/or understanding of development, administration, and configuration experience in a global enterprise environment within multiple domains.
  • Proven ability to work both autonomously and in teams, with internal and external stakeholders, successfully delivering project and operational outcomes.
  • Experience providing technical support to multiple business sectors with a diverse application portfolio as well as understanding the business requirements.
  • Exceptional communication skills and the ability to build relationships with end-users at all levels of the organisation, as well as external vendors.
  • Strong troubleshooting skills that allow you to pull together multiple resources and tools to understand and resolve complex IT issues.

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