Retail Customer Experience Specialist

6 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time
  • Customer Service Reviewer Opportunity
Job Title

This role is designed for individuals with exceptional customer service skills to provide valuable feedback to our clients.

As a Customer Service Reviewer, you will be responsible for visiting retail outlets and reporting back on store presentation, service, selling skills, cleanliness, and other key areas of the customer experience.

The ideal candidate has an eye for detail, good memory, reliable communication skills, and access to the internet. This position involves working independently as a customer whilst making detailed observations about your experience, then completing a survey online about the experience.

Responsibilities:
  1. Visit retail outlets and observe customer interactions, store presentation, and overall customer experience
  2. Complete surveys online about your experiences
  3. Identify opportunities for improvement and provide constructive feedback to clients
Required Skills and Qualifications:
  • Exceptional customer service skills
  • Attention to detail and ability to accurately record observations
  • Good communication and interpersonal skills
  • Reliable access to the internet
  • Flexibility and adaptability in a dynamic work environment
Benefits:
  • Opportunity to gain new skills and experiences
  • Flexible work arrangements to suit your needs
  • Access to ongoing training and professional development
  • Opportunity to contribute to improving customer satisfaction
What You Will Gain:

By joining our team as a Customer Service Reviewer, you will gain valuable insights into the world of retail customer service and develop your skills in providing high-quality feedback to clients.

Our team is dedicated to helping you grow and develop as a professional, with opportunities for ongoing training and professional development.

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