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Customer Experience Team Lead

2 months ago

Brisbane, Queensland, Australia a.k.a. Brands Full time
About the Role

We are seeking a highly skilled and experienced Customer Experience Team Lead to join our team at a.k.a. Brands. As a key member of our customer experience team, you will be responsible for overseeing the day-to-day operations of the team and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Team Leadership: Lead and manage a team of customer experience professionals to ensure that they are equipped to provide exceptional service to our customers.
  • Customer Service: Provide outstanding service to our customers through various channels, including phone, email, and social media.
  • Process Improvement: Identify areas for process improvement and implement changes to enhance the customer experience.
  • Training and Development: Develop and implement training programs to ensure that team members have the skills and knowledge needed to provide exceptional service.
  • Performance Management: Conduct regular performance evaluations and provide coaching and feedback to team members to ensure that they are meeting their goals and objectives.
  • Communication: Maintain clear and open communication with the customer experience team, other departments, and stakeholders to ensure that everyone is informed and aligned.
Requirements
  • Experience: 2+ years of experience in customer service or a related field.
  • Education: Bachelor's degree in Business or a related field.
  • Skills: Excellent communication and interpersonal skills, ability to multitask and prioritize tasks, and experience with CRM platforms and communication tools.
What We Offer
  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We offer opportunities for growth and development within the company.
  • Collaborative Environment: We have a collaborative and dynamic work environment.