Excellent Career Opportunity: Customer Service Professional
2 weeks ago
Customer Service Excellence
">As a Customer Service Officer with DHL Supply Chain, you will have the opportunity to work in a challenging yet exciting environment where we strive for excellence every day. We provide an excellent working environment and the opportunity to work with a world-leading logistics solutions provider.
">Our goal is to attract and retain the best talent worldwide, providing challenge and opportunity for personal and professional development. We recognize the value you bring to our business, and together we share the pride of building a world-class logistics company.
">We are committed to exploring new and better ways to progress our business with energy and enthusiasm.
">Key Responsibilities:
">- Manage customer relationships effectively
- Provide clear and concise information and support to customers on products and services
- Accurately process tracking enquiries and resolve issues promptly
- Assist customers in queries and provide solutions efficiently
- Report key performance indicators (KPIs) and maintain service level agreements (SLAs)
- Perform ad-hoc duties as required
Requirements:
">- 2-3 years' experience in a similar customer service environment
- Excellent verbal and written communication skills
- Strong customer service focus
- Proven ability to work efficiently and thoroughly in a busy environment
- Exposure to the supply chain or logistics industry
- Strong self-motivation, drive, and initiative
- Proven experience of problem resolution and issue management
- Manage customer expectations through effective communication
- Resolve customer complaints professionally and timely
- Provide exceptional customer service to ensure customer satisfaction
What You'll Gain:
">- Opportunity to work with a global leader in the logistics industry
- Challenging and rewarding work environment
- Opportunities for career growth and development
- Collaborative and dynamic team environment
Quality Focus:
">At DHL Supply Chain, quality is at the heart of everything we do. Our focus on delivering exceptional customer service is reflected in our commitment to operational excellence and continuous improvement.
">Join us in delivering unparalleled customer experiences that exceed expectations.
"]",-
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