Customer Service Specialist

1 week ago

Townsville, Queensland, Australia beBeeCustomerService Full time $50,000 - $80,000
About this Role

We are seeking a professional to provide exceptional customer service and support. This is an exciting opportunity for someone who enjoys working with customers, resolving issues, and promoting products.

Key Responsibilities

  • Manage inbound customer calls and respond to customer enquiries in a timely manner
  • Process orders received via phone, email, fax, and online channels accurately and efficiently
  • Make outbound calls to follow up with customers, confirm orders, and share product updates
  • Communicate with customers about stock availability and suggest suitable alternatives
  • Handle and record customer complaints, ensuring follow-up and resolution in line with procedures
  • Promote our extensive product range during customer interactions
  • Maintain accurate pricing and contract details within our system
  • Create and update customer records and assist in setting up new accounts
  • Generate custom pantry/order sheets using customer order history
  • Participate in periodic stocktakes and assist in clearing deleted stock items
  • Support other departments with administrative or operational tasks as required

The Ideal Candidate

  • A professional phone manner and strong ability to build lasting relationships with customers
  • Exceptional time management and organisational skills
  • A problem-solving mindset with attention to detail
  • Confidence in selling and negotiating with customers
  • A clear understanding of the full service cycle from order to delivery
  • A team-first attitude with flexibility to assist where needed

We Offer

  • Competitive remuneration
  • Superannuation
  • Ongoing training and development opportunities

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