Post Sales Manager
2 weeks ago
This is a unique opportunity to join Vanta, a leading company in AU, as a Manager, Post Sales. As a key member of the team, you will be responsible for driving customer success and adoption for a regional segment of customers in Vanta's rapidly expanding customer base.
Vanta's mission is to secure the internet and protect consumer data. Our team is passionate about empowering companies to practice better security and prove it with ease. As a Manager, Post Sales, you will be part of a kind and talented team that values collaboration and innovation.
Key Responsibilities- Own a customer success team driving customer onboarding, engagement, adoption, and health for a regional segment of customers.
- Influence the design of our strategy and implement/adapt how it will be delivered through your team.
- Be accountable for metrics including revenue retention, customer engagement, expansion pipeline, and renewals.
- Drive top-notch customer health metrics, measured by product ROI, value realization, engagement, and NPS.
- Partner with cross-functional teams including revenue operations, product, marketing, sales, recruiting, and more.
- 5+ years of customer-facing experience, including at least 3+ years of leadership experience.
- Previous experience running Customer Success or Account Management teams that served SMB and MM customers.
- A demonstrated track record of building high-performing teams, including managing team leads and developing talent.
- Experience at a fast-growing B2B SaaS company.
- Deep curiosity of emerging technologies and enthusiasm for cybersecurity.
- A passion for leading, coaching, and building an inspired team through setting vision, unlocking potential, and driving compassionate accountability.
- Industry-competitive salary and equity.
- Healthcare stipend towards health insurance for you and your dependents.
- 16 weeks paid parental leave for all new parents (birthing, non-birthing, and adoptive).
- Health & wellness stipend.
- Remote workspace stipend.
- Internet and cellphone stipend.
- 9 company-paid holidays.
- 20 days of PTO per year.
- Virtual team-building activities, lunch and learns, and other company-wide events.
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