Guest Experience Manager

5 days ago

Launceston, Tasmania, Australia beBeeHospitality Full time $100,000 - $125,000

Guest Experience Manager

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Located in the heart of Launceston, you will find a hotel that offers a range of accommodation options with hotel rooms, studios and one-bedroom apartments, meeting and event spaces. On your days off, take time out and immerse yourself in nature, take in the picturesque coastline, or sample some of the finest produce and wines in the renowned food and wine region.
Purpose
As Guest Experience Manager, you will lead the Front Office Team, creating unforgettable guest experiences while maintaining a high level of team energy. Each day in this position promises opportunities to connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and swiftly resolve any challenges that arise.
Key Responsibilities:

  • Take the helm and guide the hotel's day-to-day operations with expertise.
  • Lead the Front Office Team like a mentor, nurturing their growth and skill-building in a supportive atmosphere.
  • Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise.
  • Contribute to roster planning and preparation.

Required Skills and Qualifications:
- Demonstrated expertise in Hotel Front Office Operations, marked by a vibrant track record of assuming leadership roles as a Team Leader or Supervisor.
- Proficiency in using reservation and property management systems is a plus.
- Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills.
- Masterful in the art of both the written and spoken communication.
- Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays.

Accor Benefits:
  • ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide.
  • Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
  • Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
  • Learn Your Way - Support your career development with access to Accor's industry leading training platforms.
  • Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.
  • Worldwide Opportunities - We offer limitless opportunities to grow your career.

Join us at Accor where we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. We invite you to apply now.

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