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Customer Service Reviewer Opportunity
3 weeks ago
We are seeking a skilled Customer Service Reviewer to observe store presentation, service, and selling skills.
This role involves posing as a customer to gather detailed observations about the experience, followed by an online survey to report findings.
The ideal candidate possesses an eye for detail, good memory, reliable communication skills, and access to the internet.
As a Customer Service Reviewer, you will have the opportunity to provide valuable feedback to clients, contributing to their understanding of customer experience.
Key Responsibilities- Observe store presentation, service, and selling skills during visits to retail outlets.
- Pose as a customer to document detailed observations about the experience.
- Complete an online survey to report findings and provide feedback.
- Eye for detail and good memory.
- Reliable with strong communication skills.
- Access to the internet.
- Willingness to travel depending on location.
Surveys can take from 10 minutes to 1 hour to complete. For over 20 years, our organization has been helping leading retail brands understand customer experience.
