Key Account Services Team Lead
2 weeks ago
Senior Team Lead, Key Account Services
", "About This Role:At our company, we are seeking a highly skilled and experienced Senior Team Lead to join our Key Account Services team. As a key member of the leadership team, you will be responsible for leading the team in delivering exceptional service experiences to our key retail accounts. We are looking for someone with outstanding leadership qualities, a customer-centric approach, and a passion for enhancing service quality through innovative solutions.
", "Responsibilities:- Lead, motivate, and develop the B2B Key Account representative team in Australia.
- Effectively translate the company's overall customer service strategy into daily operational goals and action plans for the Key Accounts team.
- Establish and maintain long-term, stable cooperative relationships with all internal customers (e.g., sales team, retail operations team) and external customers (dealers, retail stores).
- Take the lead in resolving various complex customer inquiries, complaints, and operational issues (including but not limited to returns, damages, order discrepancies).
- Minimum 3 years of experience in a team leadership role within customer service, account management, or related operations.
- Proven leadership abilities, capable of effectively motivating teams, improving performance, and successfully leading teams in exploring and implementing innovative solutions.
- Strong background and solid practical experience in B2B account management, order processing, dealer services, and related operations.
We offer a dynamic, challenging, and supportive working environment with an international, diverse, and entrepreneurial spirit. Here, your work matters, you are hands-on, and your colleagues are among the very best in their respective disciplines and fields. We offer a competitive salary and benefits package, professional training and development opportunities, and broad career advancement prospects.
", "Join Our Team:If you are driven to elevate our customer service to new heights, are curious about this opportunity, and want to become a core member of our growing team, please send us your application to create more 'WOW' moments together.
", "Why Join Us:Our company is passionate about creating unforgettable experiences for our customers. We believe that by working together as a team, we can achieve great things and make a real difference in the world.
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