Leadership Role: Key Account Services Team Lead
2 weeks ago
Our team is seeking an experienced Senior Team Lead to join our Key Account Services team in Australia. As a key member of the leadership team, you will be responsible for leading and developing a high-performing team of B2B Key Account representatives.
Key Responsibilities:- Lead, motivate and develop the B2B Key Account representative team in Australia, fostering a positive team atmosphere and enhancing the team's overall professional capabilities and service standards.
- Effectively translate the company's overall customer service strategy into daily operational goals and action plans for the Key Accounts team.
- Establish and maintain long-term, stable cooperative relationships with internal and external customers, ensuring timely and professional support.
- Identify and resolve complex customer inquiries, complaints, and operational issues, driving process optimization and efficiency improvements.
As a Senior Team Lead, you will work closely with internal and external stakeholders to ensure smooth information flow, collaboratively solve problems, and enhance customer satisfaction and brand reputation.
Requirements:- Proven leadership experience in a similar role, with a strong track record of developing and motivating high-performing teams.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal and external customers.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex issues.
- Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
If you are a motivated and experienced leader who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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Melbourne, Victoria, Australia On Full timeAt a GlanceAs the Key Account Services Team Lead, you will be responsible for leading the Key Accounts team in Australia (Oceania), dedicated to providing an exceptional service experience to our key retail accounts. We are looking for a professional with outstanding leadership qualities, a customer-centric approach, and a passion for enhancing service...
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Melbourne, Victoria, Australia On Full timeAt a GlanceAs the Key Account Services Team Lead, you will be responsible for leading the Key Accounts team in Australia (Oceania), dedicated to providing an exceptional service experience to our key retail accounts. We are looking for a professional with outstanding leadership qualities, a customer-centric approach, and a passion for enhancing service...
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Melbourne, Victoria, Australia On Full timeSenior Specialist, Key Account Services Team Lead - OceaniaJoin to apply for the Senior Specialist, Key Account Services Team Lead - Oceania role at OnSenior Specialist, Key Account Services Team Lead - OceaniaJoin to apply for the Senior Specialist, Key Account Services Team Lead - Oceania role at OnIn shortAt a Glance As the Key Account Services Team Lead,...
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Melbourne, Victoria, Australia On Full timeSenior Specialist, Key Account Services Team Lead - OceaniaJoin to apply for the Senior Specialist, Key Account Services Team Lead - Oceania role at OnSenior Specialist, Key Account Services Team Lead - OceaniaJoin to apply for the Senior Specialist, Key Account Services Team Lead - Oceania role at OnIn shortAt a Glance As the Key Account Services Team Lead,...
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