General Manager, Operations

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About Us

The Melbourne Business School (MBS) purpose is to unleash ideas and leaders for a sustainable future. Jointly owned by the business community and the University of Melbourne its vision is to be among the top-ranked providers of business education within the Asia-Pacific, the first choice of students and clients seeking award and non-award educational experiences, and esteemed globally as a leading supplier of academic and business research.

The Opportunity

Lead the successful management of daily operations at MBS. This is a multi-faceted role with a strong focus on catering and cafe operations, onsite accommodation and event space management, facilities and environmental management, conferences, and front of house services; as well as strategising the long term success of these departments in-line with organisational goals.

The position operates in a dynamic service environment, and as such we are seeking a leader that can think quickly, is solution-focused and who presents in a professional manner to represent the School.

A key objective is to provide efficient, cost-effective and customer focused management of daily services and activities and to ensure the various teams that report to this role operate in a coordinated manner.

This is an exciting opportunity to:

• Contribute to superior service delivery and business impact
  
• Diversify your leadership exposure and experience
  
• Join a top ranked business education provider
  

Some key accountabilities

• Develop and lead a high performing and engaged team aligned with the School's purpose, strategy and Guiding Principles
  
• Foster cross-functional trusted relationships and work collaboratively across all areas of the School to ensure alignment of activities
  
• Ensure the catering, venue management, facilities, reception and conferencing services are provided in a coordinated and consistent manner
  
• Ensure the team (including service providers) are synchronised and working in a coordinated manner providing a seamless service to clients
  
• Review and manage regular processes to balance the operational needs of both the department and school overall
  
• Oversee the catering team including the Hub Cafe business to ensure services provided are to the high standards expected
  
• Manage agreements with third parties to ensure services (and goods) provided are effective and to the high standards expected
  
• Ensure that strong and productive relationships with internal clients are maintained, acting as an escalation point when client objectives or service delivery issues require higher-level intervention
  
• Oversee the resolution of challenges related to space maximisation, room allocation, and facilities bookings, ensuring alignment with business needs and priorities
  
• Guarantee that client expectations are captured, managed, and delivered to agreed standards, and intervene where service issues arise
  
• Oversee the Assistant Manager, Operations (AOM), Building Managers and Facilities teams to ensure the campus is maintained to appropriate (high) standards
  
• Manage the Facilities budgets and P&L's, including capex allocation
  
• Ensure asset management and capital works are appropriately prioritised, planned and managed to minimise interruptions across the School whilst maximising positive impact
  
• Support the AOM to provide oversight and support to the reception, weekend concierge and hotel administration team
  
• Approve all operations costings, invoices and contract labour spending
  
• Manage annual budget preparation and regular re-forecasting to ensure financial targets are achieved
  
• Ensure compliance with the School's liquor licence
  
• Support the AOM to ensure responsibilities are delivered in a safe manner that is consistent with the School's OHSW requirements
  
• Support the School's strategic direction by ensuring that all operational delivery is aligned with projected planning outcomes
  
• Work with the Dean's office to plan and develop site upgrades, delivery improvements and provide budgeted options for development
  

About You

An experienced hospitality/events and/or facilities management or general operations professional, you will have a demonstrated track record and capability across all aspects of the role, including experience managing P&L's, budgets and pricing according to market and margins and having held a similar role preferably in a dynamic professional services or business education environment.

This will be accompanied by:

• Demonstrable Hotel & Conference/event management experience
  
• Demonstrable catering/hospitality experience
  
• Demonstrable facilities management experience
  
• Database and Reservation administration experience
  
• Demonstrable background requiring a high level of internal and external customer/client service
  
• Strong administrative and project management skills
  
• High level of successful relationship management with key clients and contacts
  
• Excellent organisational and time management skills
  
• Strong knowledge of Microsoft applications
  
• Commitment to high levels of customer service
  

What's On Offer

We value our people and ensure that we can reward you with more than just a salary. Our thanks to you includes:

• Competitive remuneration, including not-for-profit salary packaging options and generous parental leave provisions
  
• Hybrid and flexible work options
  
• Subsidised gym membership, health and wellbeing programs and regular social events
  
• Access to world-class learning and development programs at a discounted rate
  
• A workplace that promotes diversity, collaboration, and new ideas in the heart of Melbourne's innovation precinct
  
• Working alongside talented and supportive colleagues who are passionate about innovation and creativity
  

To apply

To apply, please submit your application including a covering letter and a current resume. Please note that applications will be reviewed on a rolling basis and therefore we may appoint sooner than the advertised closed date.

Seniority level

Director

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Higher Education

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