Digital Health Support Specialist
3 weeks ago
We are seeking a highly skilled Digital Health Support Specialist to join our team at the Northern Sydney Local Health District. As a key member of our Digital Health division, you will provide exceptional customer support and education to our staff, ensuring they have the necessary skills to effectively use our digital health technology.
Key Responsibilities
- Provide a key point of contact and liaison to the Senior Manager Digital Health Program of each site, including community centers.
- Work collaboratively with stakeholders to ensure the needs of the organization are met through timely customer service and education, focusing on End User Support.
- Provide education sessions for LHD staff, highlighting efficient use of DHS technology.
Requirements
- Experience working on projects in healthcare or experience working in the digital setting.
- Demonstrated excellent interpersonal and negotiation skills, with the ability to both advocate for the customer and manage expectations.
- Demonstrated ability to deal with issues effectively under pressure and in handling, resolving, and escalating crisis situations.
About Us
We are a health service that touches thousands of lives across the Northern Sydney Local Health District. We are passionate, driven, and have the skills and knowledge to care for our patients while creating the best services possible. Our teams have meaningful, interesting, and rewarding work every day. We challenge and nurture each other, sharing our knowledge and experience so that we can deliver better care for everyone.
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