Strategic Capability Development Manager

16 hours ago

Docklands, Victoria, Australia Link Group Full time

Overview:

Link Group is seeking a highly skilled Capability & Engagement Manager to join our team. This role will play a critical part in shaping the future of our business by leading workforce capability uplift and improving engagement across the Retirement Solutions business.

Salary Estimate: AU$120,000 - AU$180,000 per annum.

About the Role:

The Capability & Engagement Manager will be responsible for leading initiatives to boost staff competencies, leadership skills, and skill development, strategically integrating innovative learning technologies, managing external vendor relationships, and developing comprehensive capability and leadership frameworks to enhance educational outcomes.

You will work closely with leaders and our HR team to help develop and grow a more collaborative company culture and support action plans that drive greater engagement of our workforce. Your primary focus will be on supporting the Services team, but you will also consider and implement initiatives that benefit the broader Retirement Solution business.

Main Responsibilities:

Strategic Focus:

  • Identify opportunities to drive improvements in capability and engagement while minimising costs and risks.
  • Build capability across the business aligned with our strategic goals.
  • In partnership with leaders and HR, drive an increase in employee engagement through targeted data-driven strategies and action plans to improve the employee experience and maintain a culture of high-performance.

Operational Management:

  • Capability management, including competency frameworks, skills matrix assessments, and utilisation, as well as learning and development, talent management, standardising contact centre best practices, upskilling, and cross-skilling programs.
  • Collaborate across the business to design and drive delivery of engagement events and social activities.
  • Oversee and manage events and training, coordinating communication on events scheduling and activities.
  • Coordinate activities between stakeholders and third-party vendors.
  • Ensure timely delivery of post-training and event deliverables.
  • BUILD AND ADVOCATE PRODUCTIVE RELATIONSHIPS WITH STAKEHOLDERS, MANAGEMENT, AND STAFF.
  • Ensure plans are executed according to schedule and scope.
  • Manage internal programs across R&SS to deliver better outcomes for our people and teams.

People Leadership:

  • Leadership and development of a small team, including the Training Lead and Instructional Designer.
  • PROMOTE A ONE MUGF CULTURE WITHIN THE TEAM ENCOURAGING COLLABORATION AND LEVERAGING EXPERTISE ACROSS THE BUSINESS TO DELIVER EXCEPTIONAL OUTCOMES.
  • PROMOTE A CULTURE OF HIGH PERFORMANCE THAT VALUES LEARNING AND A COMMITMENT TO QUALITY AND CUSTOMER CENTRICITY IN LINE WITH MUFG CORE VALUES.
  • PROMOTE AND SUPPORT DIVERSE AND INCLUSIVE BEHAVIOURS AND THINKING.
  • ROLE MODEL CUSTOMER FIRST BEHAVIOURS AND EMBED IN THE TEAM A CUSTOMER FIRST ATTITUDE IN ALL INTERACTIONS WITH INTERNAL AND EXTERNAL STAKEHOLDERS.

Governance & Risk:

  • Promote a culture of risk awareness and proactive identification of potential issues.
  • Ensure all activities are consistent with MUFG practices and that any new initiatives do not conflict with existing programs and policies.
  • Ensure adherence to MUFG information security policies, processes, and procedures, review information security breaches, and periodically review information security requirements for relevant IT systems and processes.
  • Leverage expertise to ensure regulatory frameworks and compliance requirements are met with adequate controls in place.

Experience & Personal Attributes:

  • Degree qualified in Business, Communications, Commerce, or a related field.
  • 5+ years' professional experience working in large and complex environments managing programs and/or portfolios, with experience working through large change and integration programs desirable.
  • Think and act strategically, develop practical and innovative solutions, and recognise potential risks and opportunities.
  • Strong interpersonal and communication skills, evidence of influencing senior leadership to deliver effective change and working across organisations to deliver results desirable.
  • Solid understanding of employee engagement strategies and change management principles.
  • Experience with delivery of training programs desirable.
  • Excellent project management and planning skills.
  • Proven event management experience.
  • Experience and knowledge of talent and development approaches and challenges essential.
  • Experience in developing presentations, management reports, and budget information.
  • Ability to adapt in a fast-moving environment.
  • Enthusiastic, energetic self-starter with the ability to work independently with little supervision required.
  • High attention to detail.
  • Time management and ability to prioritise and meet deadlines.
  • Strong organisational skills.
  • Self-motivated with a strong team spirit.
  • Can-do, determined attitude, willing to take the initiative, solve problems, and adapt to rapidly-changing priorities.
  • MUST HAVE A PASSION FOR PEOPLE AND ENGAGING EMPLOYEES.

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