Field Operations Coordinator

5 days ago

Rockhampton, Queensland, Australia beBeeService Full time $60,000 - $90,000
Job Description

We are seeking an organized and proactive Service Coordinator who will play a key role in connecting our technicians and customers. This position is ideal for individuals who enjoy planning, coordinating, and executing tasks to ensure seamless operations.

Key Responsibilities:
  1. Coordinate reactive service calls, quoted works, planned maintenance, and installations to keep schedules, technicians, and communications on track.
  2. Maximise technician productivity through proactive planning and scheduling.
  3. Monitor technician progress and update ServiceMax (our software system) and customer portals to manage revisits and reduce backlog.
  4. Support customers with clear communication and timely updates.
  5. Connect Service, Sales, and Technical Support teams to streamline admin tasks and prepare reports.
  6. Manage travel for our technicians when required.
Required Skills and Qualifications

The ideal candidate will have experience working with scheduling of a field-based workforce. Key skills include:

  • Experience in a customer service or dispatch/scheduling environment.
  • Strong administrative and coordination skills.
  • Advanced computer literacy, ideally with service software.
  • Excellent communication and customer etiquette.
  • Able to work under pressure and manage competing priorities.
Benefits

We offer a fulfilling workplace that aligns with your ambitions. As a valued member of our team, you can expect:

  • An opportunity to join a global industry leader.
  • Access to discounted health insurance.
  • Peer-to-peer recognition and awards.
  • A Wellbeing Committee dedicated to mental health, community engagement, diversity & inclusion, and social & amenities.
  • Empowering wellness programs, including gym membership discounts and more.
Others

We are an equal opportunity employer committed to diversity and inclusion. We take affirmative action to ensure equal opportunity for all applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

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