Program Delivery Specialist

2 days ago

Canberra, ACT, Australia beBeeDelivery Full time $60,000 - $80,000
Program Delivery Specialist

The Program Delivery Specialist plays a vital role in delivering programs and initiatives that meet the needs of stakeholders.

This position is responsible for overseeing program logistics, ensuring seamless execution and professional service delivery.

Key Responsibilities:

  • Collaborate with internal teams to implement agreed deliverables relating to programs.
  • Plan and coordinate end-to-end program logistics including venue booking, presenter management, catering, setup and teardown.
  • Evaluate and ensure consistent implementation of delivery plans and processes.
  • Engage with participants from registration to completion to provide guidance and answer queries.
  • Host members, clients and guests across all designated face-to-face and virtual delivery platforms.
  • Monitor communication streams to resolve member, client and guest queries or concerns.
  • Maintain accurate records and related administrative tasks.
  • Raise and track purchase orders and invoices as required.
  • Conduct site visits and WHS inspections as needed.
  • Coordinate with internal stakeholders to ensure effective input and support throughout each stage of delivery.

Requirements:

  • Minimum 3 years of experience in a similar customer-facing role within a professional organization.
  • Proven experience working in a leading service provider environment with exceptional customer service standards.
  • Understanding of governance principles.
  • Knowledge of financial accountability, invoicing and reporting.
  • Strong organizational, planning and time-management skills.
  • Excellent interpersonal, stakeholder engagement and communication skills.
  • Strong problem-solving, customer service and attention to detail skills.
  • Strong presentation and public speaking skills.
  • Able to work autonomously as well as within a team environment.
  • Familiarity with Food Safety and RSA certification beneficial.
  • Able to perform First Aid and Fire Warden duties as needed.
  • Certificate 4 in Training and Education or equivalent relevant experience.

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