Customer Banking Professional

4 weeks ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time
About the Role

We are seeking an enthusiastic customer service professional to join our Inverell branch team for a contracted part-time position.

This role is ideal for someone who is passionate about delivering exceptional customer experiences and has a genuine interest in building a career with CommBank.

Key Responsibilities
  • Deliver in-depth conversations with customers to understand their overall banking needs, including Home Loans, Business Banking, and Financial Advice.
  • Support customers with enquiries, cash handling, transactional service, and maintenance on accounts.
  • Complete Financial Health Checks to assess customers' financial needs and identify areas for improvement.
  • Provide options for customers through education and demonstration of our in-branch technology and digital banking options.
  • Problem-solve and provide effective solutions while championing our processes and procedures.
Requirements
  • Proven experience delivering exceptional customer service in a financial services, retail, or hospitality environment.
  • Excellent communication skills and the ability to articulate financial terms in a clear way.
  • The ability to ask the right questions, find solutions, and act with integrity while placing the customer at the centre of everything.
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers.
What We Offer

As a Customer Banking Specialist with CommBank, you'll have the opportunity to positively impact our customers' lives and be there for them when they need us.

We're committed to creating a collaborative and high-performing culture that values diversity and inclusion.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.

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