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Import Operations Manager
2 months ago
We are seeking a highly skilled and experienced Import Operations Supervisor to join our team at people2people. As a key member of our operations team, you will be responsible for managing and overseeing all facets of import freight operations.
Key Responsibilities- Automate cargo consolidation processes to optimize efficiency and reduce costs.
- Oversee the processing of documentation handovers to ensure accuracy and compliance.
- Liaise with airlines for flight information and freight availability to ensure seamless operations.
- Process all check-ins before the end of the day to meet customer expectations.
- Assist the warehouse team in maintaining speedy and accurate import services.
- Report and monitor damage and surplus cargo to management, investigate, and take appropriate action, including claims processing in line with the company's claims procedure.
- Respond to all claims promptly and professionally using the claims policy and procedures.
- Conduct on-the-job training for new staff in relevant work practice processes and systems training.
- Participate in customer sales visits to improve operational issues and relations.
- Ensure that all employees follow and meet all security, customs, and quarantine criteria.
- Demonstrate strong leadership qualities and a clear understanding of pallet sizes, weight restrictions, and knowledge of weight balancing to anticipate daily volumes from pre-alerts.
- Minimum 3 years of experience in a freight forwarding/logistics industry.
- Ability to communicate clearly and effectively with clients and colleagues to address any queries or concerns.
- Demonstrated ability to understand employees' concerns and provide alternative solutions.
- Display a high level of customer service and maturity when dealing with customers, peers, and managers.
- Possess high integrity, reliability, and a collaborative approach as a team player.
- In-depth knowledge of freight forwarding operations.
- Strong management style and decision-making skills.
- Intermediate knowledge in MS Office applications.
- Attractive salary of up to $90,000 + Super + OT.
- Training and growth opportunities.
- Free parking on-site.
- Employee of the month/year awards.
- Yearly discretionary bonuses.
- Parental leave.
- Mentor and mentee programs.
