Import Operations Manager

2 months ago


Port Botany, New South Wales, Australia people2people Full time
About the Role

We are seeking a highly skilled and experienced Import Operations Supervisor to join our team at people2people. As a key member of our operations team, you will be responsible for managing and overseeing all facets of import freight operations.

Key Responsibilities
  • Automate cargo consolidation processes to optimize efficiency and reduce costs.
  • Oversee the processing of documentation handovers to ensure accuracy and compliance.
  • Liaise with airlines for flight information and freight availability to ensure seamless operations.
  • Process all check-ins before the end of the day to meet customer expectations.
  • Assist the warehouse team in maintaining speedy and accurate import services.
  • Report and monitor damage and surplus cargo to management, investigate, and take appropriate action, including claims processing in line with the company's claims procedure.
  • Respond to all claims promptly and professionally using the claims policy and procedures.
  • Conduct on-the-job training for new staff in relevant work practice processes and systems training.
  • Participate in customer sales visits to improve operational issues and relations.
  • Ensure that all employees follow and meet all security, customs, and quarantine criteria.
Requirements
  • Demonstrate strong leadership qualities and a clear understanding of pallet sizes, weight restrictions, and knowledge of weight balancing to anticipate daily volumes from pre-alerts.
  • Minimum 3 years of experience in a freight forwarding/logistics industry.
  • Ability to communicate clearly and effectively with clients and colleagues to address any queries or concerns.
  • Demonstrated ability to understand employees' concerns and provide alternative solutions.
  • Display a high level of customer service and maturity when dealing with customers, peers, and managers.
  • Possess high integrity, reliability, and a collaborative approach as a team player.
  • In-depth knowledge of freight forwarding operations.
  • Strong management style and decision-making skills.
  • Intermediate knowledge in MS Office applications.
What We Offer
  • Attractive salary of up to $90,000 + Super + OT.
  • Training and growth opportunities.
  • Free parking on-site.
  • Employee of the month/year awards.
  • Yearly discretionary bonuses.
  • Parental leave.
  • Mentor and mentee programs.


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