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Customer Experience Leader
2 months ago
We are seeking a seasoned leader to drive customer-centric interactions and inspire a team of Customer Care Agents to achieve high performance.
As a key member of our team, you will lead and motivate a team to achieve KPIs through guidance, coaching, and strong communication skills. You will also analyze and interpret data to drive performance improvement and ensure a highly engaged team culture.
Key Responsibilities:
- Lead a team of Customer Care Agents to achieve high performance through customer-centric interactions
- Analyze and interpret data to drive performance improvement
- Maintain a highly engaged team culture
- Ensure team members are compliant with company guidelines
Requirements:
- Self-driven with a passion for performance, customer experience, and people engagement
- Proven capability to lead and motivate a team to achieve KPIs
- Ability to analyze and interpret data to drive performance improvement
- Natural leader who can influence people through continuous change
- Demonstrated ability to drive engagement and innovative thinking
Desirable:
- Experience working within the insurance industry
- Experience working with a quality-controlled working environment
- Qualifications in coaching and/or frontline leadership
