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Customer Experience Manager
2 weeks ago
The Customer Experience Manager role is an exciting opportunity to make a positive impact on our customers and community.
This permanent full-time position will be based in Sale, Victoria, and will play a key role in supporting the smooth day-to-day operation of our customer service centre.
- Provide guidance and support to our customer service team, fostering a culture of teamwork and cooperation.
- Act as a referral point for escalated enquiries, ensuring issues are resolved efficiently and professionally.
- Deliver accurate and timely information to customers and staff about our services.
- Oversee cashiering functions and ensure compliance with policies and procedures.
- Support the implementation of new initiatives and continuous improvement in service delivery.
- Build and maintain strong relationships with internal stakeholders, community members, and government departments.
- You are customer-focused, approachable, and confident in leading by example.
- Experience in delivering high-quality customer service and supporting a small team.
- Strong organisational skills and the ability to manage competing priorities.
- Proficiency in multiple IT systems, with confidence in CRM management tools.
- Experience in cash handling and accurate data entry.
- Excellent communication skills, both written and verbal.
- A collaborative approach, with the ability to build positive relationships across teams and the community.
A qualification in business, customer service, or a related field (or relevant experience) is desirable, along with a current Victorian Driver's Licence.
Why Join Us?We are committed to providing exceptional customer experiences and supporting our community. As Customer Experience Manager, you will have the opportunity to contribute to service improvements, support colleagues, and make a real difference every day.
Our ValuesWe value diversity, equity, and inclusion in all aspects of our work. We pride ourselves on a supportive workplace with great career opportunities for our employees.
We are committed to climate change and sustainability initiatives, and to creating a safe and respectful environment for everyone.
About Our CommunityWellington Shire is located in the beautiful Gippsland region of Victoria, Australia. The area offers diverse spaces, a community-focused lifestyle, and plenty of opportunities to explore.
From Ninety Mile Beach to the Alpine National Park, there's something for everyone in our region.
How to ApplyClick Apply Now and attach your current resume. Answer the Key Selection Criteria and tell us why you are qualified for this position.
Seniority Level- Mid-Senior level
- Full-time
- Customer Service
- Government Administration
