Customer Experience Ambassador

18 hours ago

Sale, Australia beBeeReceptionist Full time $37,500 - $62,500
Job Overview

The Front Office Receptionist is a pivotal role in delivering exceptional customer experiences for our guests.

This dynamic position involves being the first point of contact, providing seamless check-in and check-out services, and ensuring that all hotel standards are met.

As a key member of our team, you will be responsible for greeting guests, handling bookings and inquiries, and resolving any issues that may arise.

Excellent communication and interpersonal skills are essential in this role, as you will be interacting with guests, colleagues, and other stakeholders on a daily basis.

We are seeking a motivated and detail-oriented individual who can provide top-notch service while maintaining a positive and professional demeanor at all times.

Key Responsibilities:

  • Provide exceptional customer service and ensure a warm welcome to our guests.
  • Process bookings and manage guest reservations efficiently and effectively.
  • Respond promptly to guest inquiries and resolve any issues in a timely manner.
  • Collaborate with the hospitality team to deliver excellent service and maintain high standards.
  • Contribute to a positive and inclusive work environment by promoting teamwork and respect among colleagues.

Essential Requirements:

  • Previous experience in a similar role or relevant industry experience.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organizational abilities.
  • Able to work under pressure and maintain a positive attitude in a fast-paced environment.
  • Familiarity with hotel operations and procedures is an advantage.

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