Experience Lead

3 days ago

Sale, Australia beBeeCustomer Full time $100,629 - $112,594
Job Description:

As a Customer Experience Coordinator, you will be responsible for leading and inspiring the customer service team to deliver exceptional experiences across all touchpoints. Your role will involve overseeing customer experience frameworks, ensuring effective resolution of customer enquiries, and driving a customer-first culture throughout the organisation.

Key Responsibilities:
  • Leading and inspiring the customer service team
  • Overseeing customer experience frameworks and policies
  • Ensuring effective resolution of customer enquiries and service requests
  • Driving a customer-first culture across the organisation

Our ideal candidate will possess tertiary qualifications in management, business or a related field, with proven leadership experience in multi-channel customer experience environments. They will also have strong knowledge of customer experience frameworks and complaints management.

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