Field Training Expert

1 week ago

Brisbane, Queensland, Australia beBeeTrainer Full time $90,000 - $120,000
Technical Trainer Role

We are seeking a skilled and experienced Technical Trainer to join our team. As a Technical Trainer, you will be responsible for delivering training programs to service technicians, agents, and managers.

The successful candidate will have a strong background in technical product training, with experience in facilitating training sessions and conducting assessments. A proven track record of designing, developing, and updating existing training packages is highly desirable.

In this role, you will work closely with the National Training & Field Assessment Manager and the broader Technical Training and Service Team to develop and implement effective local processes, impart your technical expertise, and support in the generation of training material.

Key Responsibilities:
  • Plan, coordinate, and deliver technical training for service technicians, agents, and managers.
  • Act as a technical subject matter liaison across teams and stakeholders.
  • Develop, update, and share best practices and technical knowledge.
  • Provide technical support and tools to the service team and field staff.
  • Conduct competency assessments and on-site work audits.
  • Maintain and manage technical documents to ensure accessibility and accuracy.
Requirements:
  • Experience working in a service environment.
  • Proven background in mechanical or electrical systems.
  • Residential experience with garage doors is advantageous but not essential.
  • Proven experience designing, developing, and updating existing training packages is highly desirable.
  • Certificate IV Training and Assessment is desirable but not essential.
Benefits:
  • Fully maintained company vehicle, laptop, mobile phone, iPad, and incentive program.
  • Hybrid role with flexible working arrangements.
  • Peer-to-peer recognition via our 'AAA' nominations and awards.
  • Wellbeing Committee with pillars focusing on mental health, community engagement, diversity, and inclusion, social, and amenities.
  • Empowering Wellness: every employee has access to a WhereFit membership, accessing discounts for gym memberships, apparel, and more.
What We Offer:

We offer a fulfilling workplace with opportunities for growth and development. You will be part of a dynamic team that values collaboration, innovation, and customer satisfaction. Our organization is committed to equality, diversity, and inclusion, and we welcome applications from all qualified candidates.

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